Spoons — Terms of Service

Effective date: April, 2nd, 2026


Contact: hello@getspoons.app

These Terms of Service ("Terms") govern your access to and use of Spoons (the "App") and getspoons.app (the "Website"). By using the App or Website (together, the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

Read This First (Quick Summary)

Spoons is a slider to track how many energy you have during the day. Not a to-do list. Not a journal. Just a tracker. Nothing else.

Built by an autistic adult, for autistic adults. Nothing about us without us.

What Spoons is NOT: Not a medical device. Not an AI coach. Not a replacement for therapy.

What you need to know:

Your logs: Live on your phone. Export anytime (CSV). Your data, your control.

Pricing:

Age: 13+ (under 13 not allowed)

Privacy: Offline-first. No ads. No data sales. Your logs stay on your device.

Questions? hello@getspoons.app

1) What Spoons Is (and Isn't)

Spoons is an app to track your energy at any given time. Takes 8 seconds or less.

(The name “Spoons” is inspired by spoon theory, but in the app we use the word “energy.”)

What it does:

What it does NOT do:

Spoons does NOT:

Why this matters:

Tracking shows patterns and helps you adjust what you CAN control. It cannot fix jobs that won't accommodate you or environments designed for neurotypicals. These require systemic changes, not an app.

For emergencies:

Do not use Spoons for crisis situations. Contact emergency services immediately:

For non-emergency medical concerns, consult a qualified healthcare professional.

2) Eligibility

Minimum age: 13+ (under 13 not allowed)

United States: 13 years old minimum
European Union: Age varies by country (13–16+ depending on local laws)
Rest of world: 13 years old minimum

For ages 13–17:
Spoons is designed for autistic adults, but teens 13+ can use it. If you're under 18, we recommend discussing the app with a parent or trusted adult - they might find it helpful to understand how your energy works.

We recommend this because energy tracking is more useful when the adults in your life understand the sensory impact it can have, not because the app has risks.

Under 13:
May not use Spoons in most regions due to data protection laws (COPPA in US, GDPR in EU).

Parental Guidance: If you're a parent concerned about your child's use of Spoons, you can use Screen Time (iOS) or Digital Wellbeing (Android) parental controls to manage app access. Contact hello@getspoons.app if you need guidance on device-level restrictions.

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3) Privacy & Data Handling

Privacy-first and offline-first:

Your data rights:

Regional privacy rights:

European Union / United Kingdom users:

California (U.S.) users:

All regions:

4) Accounts

Spoons has no accounts. There is nothing to sign up for, and nothing to log into. If you only use the app, we can’t identify you. If you email us or join the waitlist, we can identify you only by the email you provided.

Subscriptions & billing are handled entirely by Apple App Store or Google Play.

If optional online features are added in the future, they will also follow these Terms & Privacy Policy.

5) Subscriptions, Trials, and Billing

Billing is handled entirely by Apple or Google and subject to their policies.

30-day free trial:

Everyone gets a 30-day free trial. No exceptions.

After 30 days, your subscription automatically converts to paid unless you cancel before the trial ends.

How to check your trial end date:

Cancel anytime during trial = no charge.

Auto-renewal:

Paid subscriptions renew automatically (monthly or annual) until cancelled.

Cancel anytime in App Store / Google Play settings (not in the Spoons app).

Cancellation takes effect at the end of your current billing period. You keep access until then.

Refunds:

Important: All billing goes through Apple or Google. They control refunds, not us.

What Apple & Google's policies generally allow:
✓ Accidental purchases (usually approved within 48 hours)
✓ Technical issues preventing app use (usually approved with documentation)
✓ Charged after you thought you cancelled (usually approved with proof)
✓ Changed your mind soon after purchase (sometimes approved, varies by region)

What usually does NOT qualify:
✗ "I forgot to cancel my trial" (you're responsible for managing subscriptions)
✗ "I didn't use it much" (non-use isn't grounds for refund)
✗ Changed mind after 90+ days

Time limits:
Apple: Request within 90 days of charge
Google: Request within 48 hours for fastest approval; longer requests are case-by-case

How to request a refund

For Apple App Store:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Spoons charge
  4. Select "Request a refund"
  5. Choose reason (be honest and specific)
  6. Submit request
  7. Apple typically responds within 48 hours

For Google Play:

  1. Go to play.google.com/store/account/subscriptions
  2. Find Spoons subscription
  3. Click "Request a refund"
  4. Or use: support.google.com/googleplay/answer/2479637
  5. Google typically responds within 24–48 hours

What if they deny my refund?

Contact us at hello@getspoons.app with:

We'll:

We cannot override Apple/Google's decision, but we'll help you understand the process.

Common scenarios explained

"I forgot to cancel before trial ended and got charged"
Apple/Google usually deny these because trial terms were shown when you started.
Your responsibility: Set a reminder 2–3 days before trial ends.
Our recommendation: Cancel immediately after starting trial if unsure – you keep access for 30 days.

"The app doesn't work on my device"
Apple/Google often approve these if you contact them within 48 hours.
Action: Email hello@getspoons.app first so we can help troubleshoot or confirm it's a device compatibility issue.

"I was charged twice / charged wrong amount"
Apple/Google usually fix billing errors quickly.
Action: Request refund immediately + contact hello@getspoons.app so we can verify what should have happened.

"I subscribed but want to cancel within 24 hours"
Request refund through Apple/Google immediately (within 48 hours).
Better option: Cancel your subscription right now – you'll keep access until the end of your paid period, then it just won't renew.

Pro tip: Cancel immediately after subscribing

If you're unsure whether you'll keep using Spoons:
✓ Subscribe to support development
✓ Immediately cancel subscription (you keep access for the full period you paid for)
✓ Decide at the end whether to resubscribe

This prevents "forgot to cancel" charges.

6) Pricing & Fair-Price Promise

Base Pricing

United States: $7.99/month or $79.99/year

Regional Pricing

We adjust pricing by region to ensure autism energy tracking is accessible globally:

- High-income markets: $7.99 USD equivalent in local currency

- Middle-income markets: Approximately 40-60% off base price

- Emerging markets: Approximately 65-75% off base price

All regions receive the same ~17% annual discount (approximately 2 months free).

Why Regional Pricing?

We believe autism energy tracking should be accessible to everyone, regardless of where they live. Regional pricing ensures that a subscription costs roughly the same percentage of income in India as it does in the United States—fair access based on local purchasing power, not arbitrary pricing.
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Your Exact Price

Before subscribing, your App Store (iOS) or Google Play (Android) will display your exact price in local currency. Prices may vary by:

- Local purchasing power (PPP adjustment)

- Currency exchange rates (managed by Apple/Google)

- Local taxes/VAT (set by governments)

Our base price will never increase. Your final price may change due to taxes/VAT or currency exchange rates (handled by Apple/Google), but we will not raise the underlying price we set. For any reason.

$7.99/month. $79.99/year. Forever.

We will never raise the base price. Not for new users. Not for existing users. Not ever.

This isn't a "grandfather clause" with complex rules. It's simpler than that:

- The price is $7.99/month

- It stays $7.99/month

- For everyone, forever

Why? Because autism energy tracking shouldn't get more expensive over time. Financial barriers are already too high.

What CAN change (outside our control):

- Taxes, VAT, or regulatory fees (set by governments)

- Currency exchange rates (handled by Apple/Google)

- App store fees (set by Apple/Google)

What will NEVER change:

- Our base price: $7.99/month or $79.99/year

This is legally binding.

How to Verify Your Price

Before your 30-day free trial ends or before subscribing:

1. Open App Store (iOS) or Google Play (Android)

2. Go to Spoons subscription page

3. Your exact price in local currency will be shown before any charges

If Your Price Seems Wrong

Check your App Store/Google Play account region setting

- Apple/Google determine your region based on payment method location

- Contact hello@getspoons.app if you believe there's an error

Price Matching Across Regions

We do not offer "price matching" between regions. Regional pricing reflects local purchasing power. Everyone in your region pays the same fair price.

7) Your Content & Exports

Ownership: Your data. Always. We never own your logs.

Where it lives: On your device only. If your phone's automatic backup is enabled (iCloud on iOS, Google Drive on Android), your device may include app data in those backups—that's controlled by your phone settings, not by Spoons.

Export rights:

You can export your data anytime. CSV format. No restrictions. No charges. Even after your trial ends.

We will never:

Why we're saying this:

Other apps lock your data behind paywalls or make exports difficult. We won't. This is YOUR data.

We strongly recommend:

If you're using Spoons data for important purposes (workplace accommodations, medical

records, disability claims), export your CSV monthly and store it safely. Device loss,

damage, or failure could erase all logs permanently.

Why this matters: Many autistic adults use self-tracked energy data to support

accommodation requests. Showing patterns over time can be powerful documentation

when advocating for yourself.

This is not legal advice. Consult appropriate professionals for accommodation or medical documentation requirements.

Be careful with exports:

CSV files contain timestamps and energy levels. Handle them carefully - they reveal patterns about your daily life (when you're home, when you're drained, your routine). Don't share with people you don't trust.

Support requests:

If you contact us for help and include screenshots, logs, or other information, you're giving us permission to use that information to:

This only applies to what YOU choose to send us. We don't automatically collect anything from your device.

Backup & Data Loss:

Your energy logs live only on your device unless you enable backup.

Your responsibility:

- Enable iCloud (iOS) or Google Drive (Android) backup in your device settings

- Regularly export CSV files as additional backup

- We cannot recover lost data - backups are your responsibility

Our responsibility:

- Provide reliable CSV export at all times

- Never restrict or throttle exports

- Maintain export format stability (backward compatible)

8) Third-Party Services

We rely on third parties for some functions:

App distribution & billing:

Website & email:

Their terms and privacy policies apply to their services. See our Privacy Policy at getspoons.app/privacy for details.

9) Service Changes

We may add, change, or remove features over time.

We aim to avoid breaking changes and will announce significant updates on our website (getspoons.app).

Continued use of the Service after changes = acceptance of those changes.

10) Support, Availability, and Performance

Spoons is designed to be lightweight and reliable.

Performance:

Support:

We do not guarantee uninterrupted or error-free operation, but we work hard to fix issues quickly.

We aim for high accessibility (WCAG 2.2 AA where feasible, and AAA where possible). If you need an alternative format, email hello@getspoons.app

11) Warranties & Disclaimers

What we actually promise:

We promise to:

What we can't promise:

We can't guarantee:

What could go wrong (not our fault):

When things go wrong, we fix them fast. Email hello@getspoons.app and we'll help.

Legal disclaimer:

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind (express or implied), including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

However: Your local consumer protection laws may give you additional rights that can't be waived. If your country's laws grant you mandatory protections, those apply.

Bottom line: We take quality seriously. Spoons is designed to be reliable and simple. But no app is perfect. If something breaks, contact us and we'll fix it.

12) Limitation of Liability

To the fullest extent permitted by law:

We are NOT liable for:

Maximum liability: Our total liability is limited to the amounts you paid us in the 12 months prior to a claim (or $100 USD, whichever is greater).

Exceptions: Some jurisdictions don't allow certain limitations. If your local laws grant you additional mandatory rights, those rights are preserved.

13) Communications

Communications

We can’t contact app-only users because Spoons has no accounts and no push notifications. If you joined the waitlist or emailed support, we can contact you at that email.

How updates reach you:

If you joined the waitlist or contacted support:

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14) Governing Law & Dispute Resolution

Governing law:

[To be determined after company formation in January 2026]

International users:

Your local consumer protection laws apply where they grant you additional mandatory rights. If there's a conflict between these Terms and your local mandatory laws, your local laws prevail to the extent required.

Disputes:

Billing disputes: Handle through Apple App Store or Google Play dispute processes

Service disputes: Contact hello@getspoons.app first for good-faith resolution before pursuing legal action

Legal disputes:

[Specific procedures will be finalized after company formation is complete. Until then, disputes are subject to the laws of your jurisdiction.]

Note: This section will be updated before public launch (target: April 2026) with specific governing law and dispute resolution procedures.

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15) Changes to These Terms

We may update these Terms from time to time.

When we update:

Material changes include: pricing changes, data handling changes, subscription terms changes, or removal of core features. Non-material changes include: clarifications, formatting updates, or contact information updates.

Your options:

16) General Provisions

Severability :If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

No waiver: Our failure to enforce any provision is not a waiver of that provision or any other provision.

Assignment:

Entire agreement: These Terms + the Privacy Policy = the complete agreement between you and Spoons. They replace any prior agreements.

Force majeure: We're not liable for delays or failures caused by events beyond our reasonable control (natural disasters, wars, pandemics, government actions, internet outages, etc.).

Force majeure events include: natural disasters, wars, pandemics, government actions, internet backbone failures, or Apple/Google service outages lasting >24 hours.

17) Contact

Questions about these Terms?
hello@getspoons.app

Privacy-related questions?
privacy@getspoons.app (or hello@getspoons.app)

Mailing address:
4030 Wake Forest Road Ste 349, Raleigh, NC 27609

18) Business Continuity

Never selling:
I will never sell Spoons to another company. This is a personal commitment, not a business strategy. (Full details in Privacy Policy Section 7)

If Spoons must shut down:

What we commit to:

- 90 days' advance notice (or maximum possible if legal circumstances require faster action)

- No new charges processed after shutdown announcement

- Monthly subscribers keep access through their final paid period

- Annual subscribers keep access through their final paid period

Refunds for annual subscribers:

We will request that Apple and Google facilitate refunds for affected annual subscribers. We cannot submit individual refund requests because we do not have access to subscriber identities—Apple and Google handle all billing data.

- Provide a pre-written refund request template for every affected annual subscriber to send to Apple/Google.

- Provide documentation to support your refund if you need to request directly

- Post step-by-step refund instructions on our website

- Respond to individual refund questions at hello@getspoons.app

We do not control Apple or Google's refund policies. We control our effort to advocate for you. That effort will be 100%.

Your Fair-Price Promise survives:
If I die or become unable to operate Spoons:

The full data handling procedures are in our Privacy Policy (Section 7).

Code released to the community:

If Spoons shuts down, the core app code will be released under the AGPL-3.0 license.

What this means:

- Anyone can view, modify, and distribute the code

- Anyone who distributes modified versions must also release their source code

- The autistic community can maintain and improve Spoons

- No company can take the code, make it proprietary, and lock it behind paywalls

Why AGPL? To prevent corporate capture.

What the license does NOT transfer:

- The Spoons name and logo (remain protected)

- The getspoons.app domain (will redirect to community fork if one exists)

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