Spoons — Terms of Service

Effective date: November, 17th, 2025


Contact: hello@getspoons.app

These Terms of Service ("Terms") govern your access to and use of Spoons (the "App") and getspoons.app (the "Website"). By using the App or Website (together, the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

Read This First (60 seconds)

Spoons is a slider to track how many spoons you have during the day. Not a to-do list. Not a journal. Just a tracker. Nothing else.

What Spoons is NOT: Not a medical device. Not an AI coach. Not a replacement for therapy.

What you need to know:

Your logs: Live on your phone. Export anytime (CSV). Your data, your control.

Pricing:

Age: 16+ (13-15 with parent permission, under 13 not allowed)

Privacy: Offline-first. No ads. No data sales. Your logs stay on your device.

Questions? hello@getspoons.app

1) What Spoons Is (and Isn't)

Spoons is an app to track how many spoons you have at any given time. Takes 8 seconds or less.

What it does:

What it does NOT do:

Spoons does NOT:

Why this matters:

Tracking shows patterns and helps you adjust what you CAN control. It cannot fix jobs that won't accommodate you or environments designed for neurotypicals. These require systemic changes, not an app.

For emergencies:

Do not use Spoons for crisis situations. Contact emergency services immediately:

For non-emergency medical concerns, consult a qualified healthcare professional.

2) Eligibility

Minimum age: 13+

United States: 13 years old minimum
European Union: Age varies by country (13–16+ depending on local laws)
Rest of world: 13 years old minimum

For ages 13–17:
Spoons is designed for autistic adults, but teens 13+ can use it. If you're under 18, we recommend discussing the app with a parent or trusted adult - they might find it helpful to understand how your energy works.

We recommend this because energy tracking is more useful when the adults in your life understand spoon theory too, not because the app has risks.

Under 13:
May not use Spoons in most regions due to data protection laws (COPPA in US, GDPR in EU).

Parental Guidance: If you're a parent concerned about your child's use of Spoons, you can use Screen Time (iOS) or Digital Wellbeing (Android) parental controls to manage app access. Contact hello@getspoons.app if you need guidance on device-level restrictions.

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3) Privacy & Data Handling

Privacy-first and offline-first:

Your data rights:

Regional privacy rights:

European Union / United Kingdom users:

California (U.S.) users:

All regions:

4) Accounts

Core App features do not require an account.

Subscriptions & billing are handled entirely by Apple App Store or Google Play.

If optional online features are added in the future, they will also follow these Terms & Privacy Policy.

5) Subscriptions, Trials, and Billing

Billing is handled entirely by Apple or Google and subject to their policies.

30-day free trial:

Everyone gets a 30-day free trial. No exceptions.

After 30 days, your subscription automatically converts to paid unless you cancel before the trial ends.

How to check your trial end date:

Cancel anytime during trial = no charge.

Auto-renewal:

Paid subscriptions renew automatically (monthly or annual) until cancelled.

Cancel anytime in App Store / Google Play settings (not in the Spoons app).

Cancellation takes effect at the end of your current billing period. You keep access until then.

Refunds:

Important: All billing goes through Apple or Google. They control refunds, not us.

What Apple & Google's policies generally allow:
✓ Accidental purchases (usually approved within 48 hours)
✓ Technical issues preventing app use (usually approved with documentation)
✓ Charged after you thought you cancelled (usually approved with proof)
✓ Changed your mind soon after purchase (sometimes approved, varies by region)

What usually does NOT qualify:
✗ "I forgot to cancel my trial" (you're responsible for managing subscriptions)
✗ "I didn't use it much" (non-use isn't grounds for refund)
✗ Changed mind after 90+ days

Time limits:
Apple: Request within 90 days of charge
Google: Request within 48 hours for fastest approval; longer requests are case-by-case

How to request a refund

For Apple App Store:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Spoons charge
  4. Select "Request a refund"
  5. Choose reason (be honest and specific)
  6. Submit request
  7. Apple typically responds within 48 hours

For Google Play:

  1. Go to play.google.com/store/account/subscriptions
  2. Find Spoons subscription
  3. Click "Request a refund"
  4. Or use: support.google.com/googleplay/answer/2479637
  5. Google typically responds within 24–48 hours

What if they deny my refund?

Contact us at hello@getspoons.app with:

We'll:

We cannot override Apple/Google's decision, but we'll help you understand the process.

Common scenarios explained

"I forgot to cancel before trial ended and got charged"
Apple/Google usually deny these because trial terms were shown when you started.
Your responsibility: Set a reminder 2–3 days before trial ends.
Our recommendation: Cancel immediately after starting trial if unsure – you keep access for 30 days.

"The app doesn't work on my device"
Apple/Google often approve these if you contact them within 48 hours.
Action: Email hello@getspoons.app first so we can help troubleshoot or confirm it's a device compatibility issue.

"I was charged twice / charged wrong amount"
Apple/Google usually fix billing errors quickly.
Action: Request refund immediately + contact hello@getspoons.app so we can verify what should have happened.

"I subscribed but want to cancel within 24 hours"
Request refund through Apple/Google immediately (within 48 hours).
Better option: Cancel your subscription right now – you'll keep access until the end of your paid period, then it just won't renew.

Pro tip: Cancel immediately after subscribing

If you're unsure whether you'll keep using Spoons:
✓ Subscribe to support development
✓ Immediately cancel subscription (you keep access for the full period you paid for)
✓ Decide at the end whether to resubscribe

This prevents "forgot to cancel" charges.

6) Pricing & Fair-Price Promise

Base Pricing

United States: $7.99/month or $79.99/year

Regional Pricing

We adjust pricing by region to ensure autism energy tracking is accessible globally:

- High-income markets: $7.99 USD equivalent in local currency

- Middle-income markets: Approximately 40-60% off base price

- Emerging markets: Approximately 65-75% off base price

All regions receive the same ~17% annual discount (approximately 2 months free).

Why Regional Pricing?

We believe autism energy tracking should be accessible to everyone, regardless of where they live. Regional pricing ensures that a subscription costs roughly the same percentage of income in India as it does in the United States—fair access based on local purchasing power, not arbitrary pricing.
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Regional pricing is determined by your App Store/Google Play account's billing country. Using VPNs or payment methods to access other regions' pricing violates these Terms and may result in subscription cancellation.

Your Exact Price

Before subscribing, your App Store (iOS) or Google Play (Android) will display your exact price in local currency. Prices may vary by:

- Local purchasing power (PPP adjustment)

- Currency exchange rates (managed by Apple/Google)

- Local taxes/VAT (set by governments)

What Will NEVER Change

Your base subscription price is locked forever after you subscribe. This means:

✓ Your price never increases

✓ Cancel and resubscribe later? Same price

✓ Everyone in your region pays the same fair price

✓ No "grandfathering" tricks or surprise increases

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What CAN Change

Factors outside our control:

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Fair-Price Promise: Your Price Is Locked Forever

Once you subscribe, your price never increases. Period.

Cancel and resubscribe a year later? Same price.
We raise prices for new subscribers? You keep your original rate.
No tricks, no surprise bills, no fine print.
This is legally binding. Your $7.99 (or local equivalent) stays $7.99 forever.

Grandfather Clause (How This Works):

If you subscribed before a price increase, you keep your original rate forever, even if you:

✓ Cancel and resubscribe years later
✓ Switch between monthly and annual plans
✓ Change devices or reinstall the app

Your original subscription date determines your price — not when you currently subscribed.

Example:

How We Track This:

Your App Store or Google Play account records your first subscription date.
If you believe your rate is incorrect, contact hello@getspoons.app.

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How to Verify Your Price

Before your 30-day free trial ends or before subscribing:

1. Open App Store (iOS) or Google Play (Android)

2. Go to Spoons subscription page

3. Your exact price in local currency will be shown before any charges

If Your Price Seems Wrong

Check your App Store/Google Play account region setting

- Apple/Google determine your region based on payment method location

- Contact hello@getspoons.app if you believe there's an error

Price Matching Across Regions

We do not offer "price matching" between regions. Regional pricing reflects local purchasing power. Everyone in your region pays the same fair price.

7) Your Content & Exports

Ownership: Your data. Always. We never own your logs.

Where it lives: On your device (unless you enable iCloud/Google Drive backup - that's your choice).

Export rights:

You can export your data anytime. CSV format. No restrictions. No charges. Even after your trial ends.

We will never:

Why we're saying this:

Other apps lock your data behind paywalls or make exports difficult. We won't. This is YOUR data.

Be careful with exports:

CSV files contain timestamps and spoon levels. Handle them carefully - they reveal patterns about your daily life (when you're home, when you're drained, your routine). Don't share with people you don't trust.

Support requests:

If you contact us for help and include screenshots, logs, or other information, you're giving us permission to use that information to:

This only applies to what YOU choose to send us. We don't automatically collect anything from your device.

Backup & Data Loss:

Your spoon logs live only on your device unless you enable backup.

Your responsibility:

- Enable iCloud (iOS) or Google Drive (Android) backup in your device settings

- Regularly export CSV files as additional backup

- We cannot recover lost data - backups are your responsibility

Our responsibility:

- Provide reliable CSV export at all times

- Never restrict or throttle exports

- Maintain export format stability (backward compatible)

We strongly recommend:

If you're using Spoons data for important purposes (workplace accommodations, medical records, disability claims), export your CSV monthly and store it

safely. Device loss, damage, or failure could erase all logs permanently.

This is not legal advice. Consult appropriate professionals for accommodation

or medical documentation requirements.

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9) Third-Party Services

We rely on third parties for some functions:

App distribution & billing:

Website & email:

Their terms and privacy policies apply to their services. See our Privacy Policy at getspoons.app/privacy for details.

10) Service Changes

We may add, change, or remove features over time.

We aim to avoid breaking changes and will give reasonable notice of significant updates (via email, in-app notification, or website announcement).

Continued use of the Service after changes = acceptance of those changes.

11) Support, Availability, and Performance

Spoons is designed to be lightweight and reliable.

Performance:

Support:

We do not guarantee uninterrupted or error-free operation, but we work hard to fix issues quickly.

We aim for WCAG 2.1 AA compliance. If you need this TOS in an alternative format (large print, screen reader optimized, simplified language), contact hello@getspoons.app.

12) Warranties & Disclaimers

What we actually promise:

We promise to:

What we can't promise:

We can't guarantee:

What could go wrong (not our fault):

When things go wrong, we fix them fast. Email hello@getspoons.app and we'll help.

Legal disclaimer:

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind (express or implied), including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy.

However: Your local consumer protection laws may give you additional rights that can't be waived. If your country's laws grant you mandatory protections, those apply.

Bottom line: We take quality seriously. Spoons is designed to be reliable and simple. But no app is perfect. If something breaks, contact us and we'll fix it.

13) Limitation of Liability

To the fullest extent permitted by law:

We are NOT liable for:

Maximum liability: Our total liability is limited to the amounts you paid us in the 12 months prior to a claim (or $100 USD, whichever is greater).

Exceptions: Some jurisdictions don't allow certain limitations. If your local laws grant you additional mandatory rights, those rights are preserved.

14) Communications

Service-related messages: We may send essential communications (e.g., security notices, legal updates, billing confirmations) via email or in-app notifications.

Marketing / waitlist messages:

15) Governing Law & Dispute Resolution

Governing law:

[To be determined after company formation in January 2026]

International users:

Your local consumer protection laws apply where they grant you additional mandatory rights. If there's a conflict between these Terms and your local mandatory laws, your local laws prevail to the extent required.

Disputes:

Billing disputes: Handle through Apple App Store or Google Play dispute processes

Service disputes: Contact hello@getspoons.app first for good-faith resolution before pursuing legal action

Legal disputes:

[Specific procedures will be finalized after company formation is complete. Until then, disputes are subject to the laws of your jurisdiction.]

Note: This section will be updated before public launch (target: April 2026) with specific governing law and dispute resolution procedures.

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16) Changes to These Terms

We may update these Terms from time to time.

When we update:

Material changes include: pricing changes, data handling changes, subscription terms changes, or removal of core features. Non-material changes include: clarifications, formatting updates, or contact information updates.

Your options:

17) General Provisions

Severability :If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

No waiver: Our failure to enforce any provision is not a waiver of that provision or any other provision.

Assignment:

Entire agreement: These Terms + the Privacy Policy = the complete agreement between you and Spoons. They replace any prior agreements.

Force majeure: We're not liable for delays or failures caused by events beyond our reasonable control (natural disasters, wars, pandemics, government actions, internet outages, etc.).

Force majeure events include: natural disasters, wars, pandemics, government actions, internet backbone failures, or Apple/Google service outages lasting >24 hours.

18) Contact

Questions about these Terms?
hello@getspoons.app

Privacy-related questions?
privacy@getspoons.app (or hello@getspoons.app)

Mailing address:
[To be added after company formation]

19) Business Continuity

Never selling:
I will never sell Spoons to another company. This is a personal commitment, not a business strategy. (Full details in Privacy Policy Section 7)

If Spoons must shut down:

Your Fair-Price Promise survives:
If I die or become unable to operate Spoons:

The full data handling procedures are in our Privacy Policy (Section 7).

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